Grievance Process

From time to time it may become necessary for a member of the townhome community to formally bring a grievance to the Board of Directors.

If a member of the community finds it necessary to file a grievance complaint, the following procedures must be followed:

• All grievances must be in writing and sent to the managing agent. A grievance complaint form is available on the website.
• The grievance must state the date and time, the nature of the grievance, and the name and address of the Townhome owner the grievance is being filed against.
• The grievance must provide supporting facts, list any steps that may have been taken to resolve the issue, a suggested solution, and any other necessary supporting information.
• The grievance must be signed. Please be aware that unsigned grievances will not be acted upon.

It is the intent of the Board of Directors to address concerns and keep grievances confidential. The Board of Directors will review the facts and take appropriate action to resolve the issue. Once the Board of Directors has taken action to resolve the issue the petitioner, will be contacted by a member of the Board of Directors as to the resolution.

Lastly, if you have an issue that is urgent and requires immediate resolution, please do not hesitate to call the Managing Agent.