Problem Resolution Process

Notify the management company of the problem. This may be done by e-mail, telephone or U.S. mail.

The Management Company has a 24-hr. answering service should you need to make a notification after hours. After hours calls are for emergency issues only. There is an additional cost for these, which will be passed onto the homeowner if it is not an emergency. Calls should be made during normal business hours whenever possible.

The Managing agent will contact the Board of Directors or execute predefined process as warranted.

If the problem has not been resolved within two weeks, please notify the Managing Agent and / or the Board of Directors.

An Architectural Review Committee (ARC) form must be completed and approved before any work can start. All contractors must provide a Certificate of Insurance naming Boulder Ridge South Townhome Association as an additional insured.

ARC forms are available from the management company or may be downloaded from the this website.

In the case of an emergency, the homeowner is authorized to secure the property to prevent further damage. Then an ARC form must be submitted and approved before permanent repairs are started.